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questions?","home_faq_answer","

Our customer service team is happy to help. Contact us for any further inquiries about passes, memberships, or specific lounge information.

","global-faq-6","What if a lounge is full when I arrive?","

On rare occasions, lounges may reach capacity. We guarantee your pass can be used during lounge opening hours, so if you encounter any capacity issues, please contact our support team for assistance.

","global-faq-5","Can I cancel or change my booking?","

We offer different types of passes to suit various needs:

Standard passes are non-refundable but offer the flexibility to be used any time within their validity period.
A FlexiPass can be cancelled for a full refund or credit if unused and within the expiry date.
LoungePair+ members get a FlexiPass with every purchase, without needing to pay for the FlexiPass add-on.

Choose the option that best suits your travel needs!

","global-faq-4","Is my payment secure?","

Absolutely. We use industry-standard encryption and comply with all PCI-DSS requirements to ensure that your personal and payment information is kept secure at all times, whether you're purchasing a single pass or a LoungePair+ membership.

","global-faq-3","Can I use my LoungePair Lounge Pass immediately?","

Yes, your pass is issued as soon as you pay and enter the traveler's name. It can be used right away if you are within the lounge's permitted entry window before your flight and the lounge is open.

","global-faq-2","How do LoungePair passes work?","

Once you buy a pass, simply add the traveler's name to activate it. You'll also receive a confirmation email with a link to your pass. To get into the lounge, show the QR code on your activated LoungePair pass and the boarding pass for your flight at the entrance.

You can use your pass any time during the lounge's operating hours for the duration specified. See our guide to using a LoungePair pass for more information.

","global-faq-1","What makes the LoungePair Pass flexible?","

Our passes are ideal for travelers who need ultimate flexibility. There's no need to select a date or time when you purchase. You can use your pass any time within its validity period (usually up to 6 months from the date of purchase). Plus, if you're unable to use it yourself, you can give it to someone else. For a small additional fee, you can also choose to purchase a FlexiPass which is fully refundable (this add-on is free for LoungePair+ members).

","global-faq-0","What exactly do I get with a LoungePair Pass?","

With each pass, you receive access to a specific airport lounge to work or relax in before your flight. Most lounges offer Wi-Fi, food, drinks, and other amenities which vary by lounge, in a quiet environment away from the busy terminal. LoungePair+ members may enjoy additional benefits or discounts on passes.

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